Virtual Assistance

At Onex, our virtual assistants provide comprehensive support to streamline billing processes and enhance patient communication. Key services include:

• Reviewing and verifying scheduled appointments prior to patient arrival

• Checking insurance eligibility and benefits

• Validating patient demographic and insurance information

• Reviewing consent and authorization forms

• Identifying missing, incorrect, or incomplete patient details

• Contacting patients via phone or email to collect missing information

• Informing patients about outstanding balances or due payments

• Professionally addressing basic billing-related questions

• Canceling or rescheduling appointments when necessary due to eligibility issues,

       missing documentation, or other valid reasons

• Updating appointment status and notes in the billing or practice management

       software

• Coordinating with front desk and billing teams to prevent claim delays

• Preparing end-of-day reports summarizing patients with high balances or

       missing insurance

• Informing the front office for provider coordination and, when appropriate, converting patients to self-pay

At Onex, these services help practices optimize billing efficiency, improve revenue collection, and ensure a smooth, professional experience for patients.