Patient Help Desk Services

At Onex Optimal Medical Solution, we provide comprehensive Patient Help Desk Services to ensure clear communication and effective resolution of patient billing concerns.

​

Our services include:

• Answering incoming calls from patients in a professional and empathetic manner

• Explaining medical bills, charges, and statements

• Clarifying patient responsibility, including copayments, deductibles, and coinsurance

• Addressing insurance-related questions and coverage inquiries

• Resolving billing disputes and concerns efficiently

• Providing information on payment options and payment plans

• Updating patient demographic and insurance information

• Coordinating with insurance companies and internal billing teams when necessary

​

Example Scenarios:

​

• A patient calls to understand why they received a bill

• A patient inquires about insurance coverage for a specific service

• A patient seeks clarification on their deductible or copay amount

• A patient reports a billing discrepancy or error